Jantzen
Jantzen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jantzen has 2.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Love the suits, Nice fit.
Cons: Difficult to reach customer service, Excessive fading, Nice looking.Recent recommendations regarding this business are as follows: "Buy a miraclesuit!", "Proceeds w caution", "Stay away from this brand. Looks good to start with but only for a few weeks.", "Pathetic customer service!", "Be polite to customers. Make it easier to find your phone number. So hard to get in touch with you".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jantzen has 2.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Love the suits, Nice fit.
Cons: Difficult to reach customer service, Excessive fading, Nice looking.Recent recommendations regarding this business are as follows: "Buy a miraclesuit!", "Proceeds w caution", "Stay away from this brand. Looks good to start with but only for a few weeks.", "Pathetic customer service!", "Be polite to customers. Make it easier to find your phone number. So hard to get in touch with you".
Most users ask Jantzen for the refund as a solution to their issues.
Review authors value the most Website. Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Top Jantzen Reviews
"The bathing suit I ordered was lovely. The problem was the elastic in the butt was all stretched out. They told me I ordered the wrong size. Like I dont know my size. Quality has gone downhill."
Paid a lot for a suit I can't wear. Send it back right away if you're not happy, or buy a miracle suit. They stand behind their product. User's recommendation:...
"Ordered item is being sent to the wrong address"
I needed to get a hold of Customer service and your phone number is the wrong number. It defaulted to a shipping address that is incorrect and I was not able...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The bathing suit I ordered was lovely. The problem was the elastic in the butt was all stretched out. They told me I ordered the wrong size. Like I dont know my size. Quality has gone downhill.
Paid a lot for a suit I can't wear. Send it back right away if you're not happy, or buy a miracle suit. They stand behind their product.
- Nice looking
Preferred solution: Full refund
User's recommendation: Buy a miraclesuit!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unusable swimwear after only five swims due to faded patches
Company fixed the issue and I have been provided with apology. Jantzen would not refund but offered a replacement that is more suited to my needs.
After just five swims in a public pool, my Jantzen swimsuit shows severe fading on the back from top to bottom as well as along the side seams. A response to my complaint by Jantzen says that this swimwear often fades after even only one swim.
It seems that the poorest quality material is used when manufacturing this item as none of my other swimsuits showed such significant fading after a few uses. Order number CSR-J-11707.
- Nice fit
- Excessive fading
- Poor quality
Preferred solution: Full refund
User's recommendation: Stay away from this brand. Looks good to start with but only for a few weeks.
Morristown, New Jersey
Return
Nobody has gotten back to me to help with a return!!!
Website will not accept my email and now you want 100 symbols 
User's recommendation: Proceeds w caution
Tampa, Florida
Need tracking numbers on 2 orders
Tracking for bathing suit please and arrival estimate time of delivery? Please give me your customer service phone number so that I can call and talk to somebody that would be lovely thank you so very much hope that you will contact me asap today is Wednesday thank you
Lewes, Delaware
Question about cost
With my return, Im not receiving a full credit. On top of that, I have to pay for mailing.
Poor customer service!!!
Return information should be in package with address and telephone number for any questions. No customer service representative to speak with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seneca, South Carolina
No review
Items returned and no credit issued over 1 month later. Need to speak with representative. Not happy with their service.
Preferred solution: Full refund
Vincentown, New Jersey
I have not got my money back from my return of 3 bathing suits . You said my money had been refunded but it is not in my WSFS bank. The suits were returned to a Ca address 3 weeks ago. I am 82 years o
I am 82 years old and on a fixed income. First of all I only ordered 1 bathing suit but received 2.
I dont know how that happened. I am not a a pissed consumer I just wanted my money back and wanted to say how old this happened thank you. You said you had returned 124:00 but there is no record in my WsFS bank. Please help.
Pat McCarthy.
Patricia.n. McCarthy@***.com. 141 Buckingham Dr Southampton NJ The suits were returned by us postal service to a California address.
And cost me around $14:00 receipt no.9534 61** **36 3240 **** 51 sent to San Berdino ca. via us postal service
Vincentown, New Jersey
Did d need t get refund
They did not refund my money for 2 bathing suits which I returned 3 weeks ago. My bank is WSFS in Tabernacle NJ, the amt is $104. It cost me $15 to return them by us postal service.
Houston, Texas
Looking for jantzen panties that I purchased in the past. Years ago and want to purchase again!
Wanted to find out if they still make a particular panty, but the phone number said that there was no such viable phone number so- I spoke with no one and obviously got no information.
No such customer service number even exists.
Very poor recommendation for Jantzen and for Pissed Customer.
A sad misleading situation that took over an hour to get nowhere.
Sheila
713-443-****
User's recommendation: Pathetic customer service!
Vincentown, New Jersey
Need tracking numbers on 2 orders 998017****5213
That is dreadful calling someone a Pissed consumer. All as I wanted was to try and erase a black bathing suit when I was placing my order.I just needed the navy one. I did not want 2 suits just 1.Orrder.number 998017****5313
Pat McCarthy
User's recommendation: Be polite to customers. Make it easier to find your phone number. So hard to get in touch with you
Help with app
Recording said it was a wrong number. I have tried to reach the company for two days with no luck. Oh well, guess they dont need the business.
- Love the suits
- Difficult to reach customer service
Preferred solution: Looking for help with the 20% discount for using the app. The code doesn’t work
Brooklyn, New York
I just want to return an item I accidentally bought 2? Of. Please send a return label so I can do that
Please send a return receipt for an item I accidentally bought 2 of. This is very frustrating I just need to return it in its original packaging.
I dont understand your process. It seems fairly clear to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need return a order because y did not received yet.
I can not wait mote time. I am living tomorrow out the country. I need these items before i go.
I want to cancel the order today
As soon as posible.
Preferred solution: Full refund
Miami, Florida
Order followup
No followup on order which paid for 08/10/2022 and the phone #was not jansen so nobody picked up phone
User's recommendation: Answer phone
Lexington, Kentucky
Ordered item is being sent to the wrong address
I needed to get a hold of Customer service and your phone number is the wrong number. It defaulted to a shipping address that is incorrect and I was not able to change it, you are mailing it to the wrong address!
Mount Laurel, New Jersey
Exchange & return
The phone number did not answer that was provided by pissedconsumer. I have not been able to speak to ayone at jantzen
User's recommendation: Good suits, customer service not so much
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